Refund policy

Return & Refund Policy

At Dupe Beauty Shop, we prioritize product safety and hygiene. For this reason, all purchases are final.

1. Eligibility for Return or Replacement

A return or replacement is only possible if all conditions below are met:

  • The item received is incorrect compared to your order confirmation.

  • The error is clearly due to Dupe Beautyshop.

  • You notify us within 48 hours of delivery.

  • You provide photo/video proof showing the incorrect item and the original packaging.

If approved, we will send the correct item at no additional cost.
We do not offer monetary refunds — only a replacement when applicable.

2. Damaged Items

Our packaging process is designed to ensure maximum protection.
Because of this, product damage during transit is highly unlikely.
Any claim for damage must be supported with photos of:

  • The item

  • Internal packaging

  • External packaging

  • Shipping label

Claims submitted after 24 hours of delivery cannot be accepted.

3. Non-Returnable / Non-Refundable Items

Including but not limited to:

  • Incorrect item ordered by the customer

  • Product dissatisfaction (color, shade, texture, results)

  • Any opened, used, or unsealed product

  • Gift cards, sample packs, bundles, promotions

  • Items damaged due to misuse or improper storage